Exchange/Return Policy
Our Commitment to Your Satisfaction
At [AL Hafiz], we take pride in ensuring the quality of our products and your satisfaction with your purchase. If, for any reason, you are not completely satisfied with your order, we are here to help with our Exchange/Return Policy.
7-Day Return Period
We understand that sometimes your purchase may not meet your expectations. That’s why we offer a 7-day return period, starting from the date of delivery, to provide you peace of mind. Within this timeframe, you may return your purchase for an exchange or refund.
Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging. Please make sure to include any accessories or freebies that came with your order.
Exceptions to the 7-Day Policy
Please note that certain items are not eligible for return due to hygiene and safety reasons. These include but are not limited to:
- Perfumes and Attars
Initiating a Return
To initiate a return, please contact our Customer Support Team within the 7-day return period. They will guide you through the process and provide you with the necessary details for returning your item.
Return Shipping
You will be responsible for the shipping costs associated with returning your item unless the return is due to an error on our part. In that case, we will cover the return shipping costs.
Refunds/Exchanges
Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, and a credit will be applied to your original method of payment. In the case of an exchange, we will ship the new item to you promptly.
Contact Us
If you have any questions or concerns regarding our Exchange/Return Policy, please don’t hesitate to reach out to our Customer Support Team.
Thank you for choosing [Alhafiz.Shop]. We appreciate your trust and are committed to providing the best shopping experience possible.
